Bright Line Eating Website and App Terms of Service

General

These Website and App Terms of Service (“Terms of Service”) govern your access to and use of Bright Line Eating Solutions, LLC’s (“BLE,” “we,” “us,” or “our”) websites, including but not limited to brightlineeating.com, susanpeircethompson.com, jointhemaintenancemovement.com and BLE’s mobile application(s) (collectively, the “Site”), as well as any Services (as defined below) offered by BLE.

Definitions

“Boot Camp 2.0” is a 10-week online course that consists of short engaging videos, and downloadable, printable content. 

“Bright Lifer Membership” or “Membership” means your recurring subscription to access certain designated Services, as confirmed in your Membership confirmation.

“Coach” or “Coaches” means the BLE coaches, and facilitators engaged by BLE to deliver coaching content and community support, i.e., educational, mindfulness-based, and behavioral coaching support focused on your relationship with food, eating patterns, and nutrition habits, provided to you in a non-clinical capacity.

“Community” means the online forums, group coaching calls, accountability groups, private messaging channels, challenges and all other interaction spaces within the Site.

“Community Guidelines” mean the expected and prohibited conduct as greater described in Section 6 below.

“Member” means an individual who has been accepted for a Bright Lifer Membership and whose respective Membership is current and in good standing.

“Membership Period” means the duration of your Membership.

“Non-Recurring Services” means your access to limited, short-term Services offered by BLE from time-to-time such as Boot Camps, challenges, courses or other programs.

“Services” means coaching, Site Content (as defined below), message boards, chats and other public forums Community features, and all tools and functionality provided via the Site.

“Site Content” means all information, software, text, displays, features, functions, video, audio, images, and the design, selection and arrangement thereof, including without limitation, coaching materials or calls, videos, audio recordings, guides, meal frameworks, mindful eating resources, recipes, worksheets, assessments, and other materials made available to you by BLE or its licensors or partners.

“User Content” means any content you post, share, or upload within the Community or the Site, including messages, progress updates, photos, and responses to prompts.

Acceptance & Eligibility

By accessing or using the Site or accessing or obtaining Services, you agree to be bound by these Terms of Service, BLE’s Privacy Policy[KS1]  and Order Form (as defined herein), and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from BLE. You also agree that you are eighteen (18) years of age or older. If you do not agree to these Terms of Service or are not eighteen (18) years of age or older, you must not access or use the Site.

BLE reserves the right to change these Terms of Service or to impose new conditions on use of the Site from time to time.  Material changes to these Terms of Service will be communicated via email to the address you’ve provided and by notice on the Site. Your continued use of the Site or the Services after the effective date of any update constitutes acceptance of the revised Terms of Service.

Health, Medical & Safety Disclaimer

Not Medical Advice

The Services — including all Content, coaching sessions, and Community interactions — are provided for general educational and motivational purposes only. The Services do not constitute and must not be relied upon as:

• Medical advice, medical diagnosis, or medical treatment of any kind:
• Dietary therapy or medical nutrition therapy for any disease or condition;
• Mental health advice, psychological counseling, or treatment for eating disorders;
• Physical therapy or rehabilitation guidance; or
• A substitute for the advice of a licensed physician, registered dietitian, or other qualified healthcare provider.

No physician-patient relationship, dietitian-client relationship, or other professional healthcare relationship is created by your use of the Site or Services or by any communication with our coaches or staff (regardless of whether any of the coaches or BLE participants is a licensed medical professional – they are not acting in such capacity for BLE or you or with respect to the Services). Susan Peirce Thompson is a professor and a scientist. Her Ph.D. is in brain and cognitive sciences. Susan Peirce Thompson is not now, and never has been, a medical doctor, and does not claim to be one.

Physician Clearance Requirement

You represent that you have consulted — or will consult before utilizing any Services — with a qualified physician or healthcare provider if any of the following apply to you:

• You have been diagnosed with any cardiovascular, metabolic, endocrine, musculoskeletal, neurological, or other medical condition;
• You are pregnant, postpartum, or planning to become pregnant;
• You have a current or prior history of an eating disorder, including, inter alia, anorexia, bulimia, binge eating disorder, or orthorexia;
• You are currently taking prescription medication that may be affected by changes in diet or physical activity;
• You have undergone weight-loss surgery or any other bariatric procedure;
• You have experienced unexplained weight loss or gain, fatigue, dizziness, or other unexplained symptoms; or
• You are under the active care of a licensed healthcare provider for a condition that may be affected by the Services.

By proceeding with the Services, you represent that you have either obtained appropriate medical clearance or that none of the above circumstances apply to you.

Consult Often with Your Medical Doctor or Health Care Professional

BLE strongly encourages you to consult with your medical doctor or other qualified health care provider on the food plan and other aspects of the program before you begin the BLE program. BLE strongly urges you to work with and consult with your medical doctor or other qualified health care provider throughout your weight loss program, particularly if you suffer from any medical conditions. Customer experiences have shown that adopting the BLE plan can create dramatic physiological changes. Therefore, medications may need to be adjusted, and BLE urges you to consult with your doctor throughout your weight-loss journey. This is not a promise that your medications will change, just a prediction based on past experiences of BLE customers.

No Guarantee of Results

No claims about weight loss should ever be taken as being “typical” because the “typical” person on any weight-loss program either never begins the program or drops out of the program. Every person's body is unique to them. Therefore, the rate of weight loss on the BLE plan will be different for each person. Weight loss while following the BLE plan can be significant, leading to an amazing transformation. This transformation, however, depends fully on the amount of effort that you put into the plan and is not guaranteed.

We make no representation, warranty, or guarantee that you will achieve any specific weight-loss outcome, health improvement, or body composition change through use of the Services.

Testimonials and success stories shared on the Site reflect individual experiences and are not a guarantee, prediction, or representation of typical results.

FDA Disclosure

The Services and any nutritional or supplemental information discussed therein have not been evaluated by the Food and Drug Administration. Nothing in the Services is intended to diagnose, treat, cure, or prevent any disease or medical condition.

Accounts and Registration

To access most features of the Services you must create an account. You agree to provide accurate, complete, and current registration information and to update it promptly if it changes. You may not create an account using a false identity, impersonate another person, or create multiple accounts to circumvent a suspension or ban.

 You are responsible for maintaining the confidentiality of the password and account and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify BLE immediately of any unauthorized use of your password or account or any other breach of security at support@brightlineeating.com, and to ensure that you exit from your account at the end of each session. BLE is not liable for any loss or damage arising from your failure to protect your password or account information.

Accounts are personal and non-transferable. You may not share your account with others, sell or transfer access, or permit third parties to use your account. Each individual must create their own account.

We reserve the right to suspend or terminate your account at any time, with or without notice, if you:

Violate these Terms of Service or our Community Guidelines;

• Provide false or misleading information during registration;
• Engage in conduct harmful to other participants or to the Services;
• Fail to pay fees when due; or
• Are found to be under 18 years of age.

Upon termination, your access to the Services and all associated Content ceases. Outstanding payment obligations remain enforceable.

Description of Services

Coaching Services

Our coaches provide weight loss coaching, meal planning, habit coaching, and motivational support. Coaching is delivered through a combination of pre-recorded content, live sessions or calls (where offered), written resources, and Community interaction such as bulletin boards, web logs, chat rooms, and email services. Coaching is educational and motivational in nature and does not constitute clinical or medical care.

The specific Services included in any Non-Recurring Services or Membership are as described at the point of purchase (the “Order Form”). We reserve the right to adjust the format, delivery method, or content of Services with reasonable notice.

Community

The Community provides a space for Members and Boot Camp 2.0 participants to connect, share progress, ask questions, and support one another. Community participation is subject to our Community Guidelines and these Terms of Service. We may moderate the Community but are not responsible for User Content posted by individuals.

Meal Planning Content

Meal plans and recipes provided through the Services are general in nature and designed for healthy adults without specific dietary medical requirements. They are not medical nutrition therapy and are not tailored to individual medical conditions. If you have specific dietary requirements arising from a medical condition, consult a registered dietitian before following any nutritional guidance from the Services.

Availability

We do not guarantee that the Services will be available at all times. We may suspend, modify, reschedule or discontinue Services for maintenance, upgrades, or operational reasons. We are not liable for any loss arising from interruption to the Services.

Community Guidelines and Acceptable Use

Expected Conduct

The Community is built on mutual support, respect, and encouragement. All participants are expected to:

• Treat other participants, coaches, and staff with respect and kindness;
• Share their own experiences honestly without exaggerating or fabricating results;
• Offer support without providing unsolicited medical, nutritional, or clinical advice to other participants;
• Respect the privacy of other participants and not share their personal information or progress without consent; and
• Follow the instructions of coaches and moderators.

Prohibited Content and Conduct

The following are strictly prohibited in the Community and on the Site:

• User Content promoting, glorifying, or providing advice on extreme caloric restriction, fasting beyond program guidelines, purging, or other disordered eating behaviors;
• User Content that ridicules, shames, or disparages other participants’ regarding their body, weight, progress, or food choices;
• Sharing before/after photographs in a manner designed to shame or compare other participants;
• Medical, clinical, or diagnostic advice directed at other members
• Promotion of unlicensed supplements, weight-loss drugs, or products not approved by BLE;
• Solicitation, advertising, or promotion of competing services or products;
• Harassment, bullying, threats, or targeted abuse of any participant;
• Discriminatory content based on body size, race, gender, sexual orientation, disability, or any other protected characteristic;
• Sharing of personal contact information of other participants without obtaining their explicit written consent;
• Spam, phishing, or any form of commercial solicitation; and
• User Content that violates any applicable law or third-party rights.

Moderation and Removal

We reserve the right to remove any User Content that violates these Community Guidelines or these Terms of Service without notice and at our sole discretion. Repeated or serious violations may result in account suspension or termination. We are not obligated to monitor all Community User Content but will act on reported violations.

Reporting  

If you encounter Content that violates these Community Guidelines, please report it using the in-platform reporting function or by contacting support@brightlineeating.com. We take all reports seriously and will investigate as soon as reasonably practicable.

Intellectual Property Rights

Ownership

The Site, Site Content, and/or Services are the property of BLE and/or BLE’s affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws.

Permitted Use

The Site is provided solely for your personal, noncommercial use. You may not:

• Copy, screen-record, reproduce, repurpose, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any Services or Content, except as expressly set forth in these Terms of Service;
• Attempt to gain unauthorized access to the Site, Content or any account;
• Post or transmit any information, User Content or software which contains a virus or other harmful computer code designed to interrupt, destroy or limit the functionality of the Site; 
• Use, distribute, or make available any portion of the Site or any of the Content in a manner, whether for free or not, that has not been expressly authorized by BLE in writing including, but not limited to, promoting, offering, developing or otherwise engaging in the sale, offer for sale, or provision of any good or service. If BLE expressly authorizes you in writing to share Site Content via social media, your postings should clearly acknowledge BLE as the source and you must not delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Site.

If you violate any of the above, your right to use the Site will cease immediately and you must, at BLE’s option, return or destroy any copies of the Content you have made. No right, title or interest in or to the Site or any Site Content is transferred to you, and all rights not expressly granted are reserved by BLE. Any use of the Site not expressly permitted herein is a breach of these Terms of Service and may violate copyright, trademark and other laws.

User Content

Your Content

You retain ownership of User Content you submit to the Community or Site. By submitting User Content, you grant BLE a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, display, adapt, and distribute your User Content for the purpose of operating and promoting the Services.

You represent and warrant that: (a) you own or have the right to submit the User Content; (b) the User Content does not infringe any third-party rights; (c) the User Content complies with these Terms of Service and applicable law; and (d) you have the consent of any identifiable individuals depicted in photographs or videos.  You hereby release, discharge and agree to hold BLE, and any person acting on their behalf, harmless from any liability related in any way to the use of your User Content.

You acknowledge that BLE has the right but not the obligation to use and display any User Content of any kind and that BLE may elect to cease the use and display of any such User Content (or any portion thereof), at any time for any reason whatsoever. Under no circumstances will BLE, its affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect the opinions of BLE or any of its subsidiaries or affiliates.

Progress Photos and Personal Information

If you choose to share progress photographs or personal health information in the Community, you do so voluntarily. We strongly recommend that you consider the implications of sharing identifiable health-related information in a Community setting before doing so. Other Members and Boot Camp 2.0 participants may be able to view User Content.

Testimonials and Success Stories

If you agree to share your results as a testimonial or success story, we may use your name, photograph, and weight-loss results in our marketing materials. Use of testimonials may be subject to a separate written consent form. We will accurately represent your results and will not materially alter the substance of your account.

IP Infringement

It is our policy to terminate access to the Services of any user who infringes copyright, trademark, or other intellectual property rights upon prompt notification to us by the respective intellectual property owner or their legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Service in a way that constitutes intellectual property rights infringement, please send: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright, trademark, or other intellectual property right; (ii) a description of the copyrighted work, trademark, or other intellectual property right that you claim has been infringed; (iii) a description of the location on the Service of the material that you claim is infringing; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright, trademark, or other intellectual property right owner, its agent or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright, trademark, or other intellectual property right owner or authorized to act on the copyright, trademark, or other intellectual property right owner’s behalf to our designated agent for notice of claims of infringement: support@brightlineeating.com.

Third-Party Links

The Site may contain links to third-party websites or other resources. These links are provided for convenience only. BLE does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party site or service and is not responsible for third-party content, products, or services. Your use of third-party services — including our payment processor — is governed by those third parties’ own terms and privacy policies. We encourage you to review them before using those services.

Disclaimers

YOUR ACCESS TO AND USE OF THE SITE AND ANY CONTENT IS AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT THE SITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE FOREGOING, BLE, ITS PARTNERS AND THEIR LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE AND THE CONTENT, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO WARRANTY AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY OR RELIABILITY OF THE SITE OR ANY CONTENT THEREON. BLE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, LOSS OF MONEY, LOSS OF BUSINESS OPPORTUNITY, OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SITE OR ANY CONTENT. YOU ALSO AGREE THAT BLE HAS NO RESPONSIBILITY OR LIABILITY FOR THE DELETION OF, OR THE FAILURE TO STORE OR TO TRANSMIT, ANY CONTENT AND OTHER COMMUNICATIONS MAINTAINED BY THE SITE. WE MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM BLE, THROUGH THE SITE, OR OTHERWISE, WILL CREATE ANY WARRANTY OR REPRESENTATION NOT EXPRESSLY MADE HEREIN.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLE, ITS PARTNERS, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE OR ANY CONTENT; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, ILLEGAL CONDUCT OR PROHIBITED CONDUCT OF OTHER USERS OR THIRD PARTIES; (III) ANY CONTENT OBTAINED FROM THE SITE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS, INFORMATION OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT BLE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Indemnification

In addition to any other indemnification obligations contained in these Terms of Service, you agree at all times to defend, indemnify and hold harmless BLE, its affiliates, and their respective successors, transferees, assignees, and licensees, and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, losses, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.

Memberships and Other Services

Pricing and Fees

Fees for Memberships or other Non-Recurring Services are in an Order Form and are in US Dollars unless otherwise stated, exclusive of applicable taxes. We reserve the right to adjust pricing with 30 days’ advance notice to existing Members. Price changes take effect at the next renewal period.

BLE will collect and remit applicable sales tax, VAT, or similar taxes based on your billing address and applicable law. The amount of tax charged may vary based on your location. If you believe you qualify for a tax exemption, please contact us at support@brightlineeating.com with valid documentation prior to your billing date.  Tax amounts are determined by your jurisdiction and are subject to change.

Autorenewal

Bright Lifer Memberships are sold as recurring subscriptions and will automatically renew at the end of each Membership Period (monthly or annually, as applicable) at the then-current renewal price, unless you cancel before the renewal date. By purchasing a Bright Lifer Recurring Memberships, you authorize us to charge your payment method on file at each renewal Membership Period.

We will provide 30 days’ advance notice of upcoming renewals by email in accordance with applicable law for Members.

Cancellation

You may cancel your Bright Lifer Membership at any time through your account settings or by contacting support@brightlineeating.com. Cancellation takes effect at the end of the current billing period. You will retain access to the Services until the end of the paid period. We do not provide pro-rata refunds for unused portions of a Membership Period, except as set out in Section 14.

The restrictions imposed on you with respect to Content downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive indefinitely.

Payment Failure

If a payment fails, we will notify you and may retry the charge. If payment is not received within 7 days of the renewal date, your access to the Services may be suspended until payment is received. Outstanding amounts accrue interest at 1.5% per month, or the maximum rate permitted by law, whichever is lower.

Refund Policy

Bright Lifer Memberships

We offer a satisfaction guarantee on new Bright Lifer Memberships. If you are not satisfied with the Services within 14 days of your initial purchase, contact support@brightlineeating.com to request a full refund. After this period, Bright Lifer Membership fees are non-refundable, except as required by applicable law or otherwise set forth in Section 14.3 below.  Any taxes collected by BLE and remitted to governmental agencies are non-refundable.

Non-Recurring Services

Refunds for Non-Recurring Services are as follows:

• Boot Camp 2.0 purchasers may obtain a full refund within 14 days of the initial purchase.
• Customers who have purchased Non-Recurring Services greater than 21 days in duration may obtain a full refund within 3 days of the initial purchase.
• Customers who have purchased Non-Recurring Services in duration less than 21 days in duration are ineligible for any refunds.

No partial refunds are permitted. To request a refund, contact support@brightlineeating.com with your order details.  Any taxes collected by BLE and remitted to governmental agencies are non-refundable.

Material Changes to Memberships

If we make a material change in the Membership Services reflected in your Order Form, e.g., material price increase or reduction in scope of Services, we will honor all refund rights required by applicable law. In the event of any proposed material changes in Membership Services, we will send a notification of such changes to the Member’s email provided upon account registration (or subsequently updated) at least 30 days prior to the effective date of the material change in Membership Services.  You have 30 days from BLE’s remittance of such notice to contact us at support@brightlineeating.com to provide notice of your intent to terminate your Membership. In the event (a) you do not provide such notice, your Membership will not be terminated, and (b) a Member provided sufficient notice hereunder and obtains a Membership refund, the right to access the Services will cease on the date of receipt of your notice of cancellation and the refund will be prorated from such date.

Chargebacks

If you initiate a chargeback with your payment provider without first contacting us to resolve your concern, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly at support@brightlineeating.com before initiating any payment dispute.

Text Alert Program

BLE offers complimentary SMS text messaging services to help you stay informed with upcoming webinars and events. By signing up for SMS text messaging services, you consent to us contacting you via text in accordance with BLE’s Privacy Policy[KS2] .  BLE offers this service at no extra charge. Message frequency may vary. Standard message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.  Please contact us at support@brightlineeating.com to learn more about the participating carriers or unsubscribe from SMS text messaging services.

Waiver and Severability

The failure of either party to enforce any right or provision of these Terms of Service will not be deemed a waiver of such right or provision. In the event that any provision of these Terms of Service is held to be invalid or unenforceable, the remaining provisions of these Terms of Service will remain in full force and effect.

Controlling Law, Jurisdiction, Waiver of Jury Trial and Class Action Waiver

Controlling Law

These Terms of Service and any action related thereto will be governed by the substantive and procedural law of the State of New York without regard to or application of any conflict of laws principles or rules.

Arbitration & Jurisdiction

Any controversy or claim between the parties or arising out of these Terms of Service or any Services shall be determined by one arbitrator in binding arbitration administered by the American Arbitration Association pursuant to its Commercial Arbitration Rules. We anticipate that you may be geographically distant from our offices. Accordingly, to reduce the cost of resolving any dispute, all arbitration hearings will be conducted by video conference or audio conference. The arbitral award will be final and binding and may be entered and enforced in any court of competent jurisdiction.

Waiver of Jury Trial

You agree that you may only resolve disputes with BLE, its agents and related entities, on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted under these Terms of Service.

The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action).

Entire Agreement

These Terms of Service, our Privacy Statement, our Order Form are the entire and exclusive agreement between BLE and you regarding the Services, and supersede and replace any prior agreements between BLE and you regarding the Services.

If you have any questions about these Terms of Service, please contact us via email at support@brightlineeating.com, or via regular mail at 620 Park Avenue, Suite 214, Rochester, NY 14607.

Revision History

Date of this revision: August 5, 2026.